General conditions of sale

Terms of Sales

Items :

  1. Preamble. 2
  2. Contract. 2
  3. Products. 3
  4. Price. 3
  5. Availablity. 3
  6. Terms of Payment. 4
  7. Gift card. 4
  8. Delivery. 4
  9. Returns. 5
  10. Guarantee. 6
  11. Jurisdiction. 7
  12. Protection of personal data. 7
  13. Legal information. 7

1. Preamble

These general conditions of sale apply exclusively between the company Ajmarn SPRL, 232 rue de Brabant, 1030 Brussels, Belgium, and any person visiting or making a purchase via the site

Any Internet user can read the General Conditions of Sale on the site . These General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the site on the date of your order.

Any order for a product appearing in the online store of the website requires prior consultation of these general conditions. The contractual information is presented in French.

2. Contract

2.1 Conditions for placing an order

You declare that you are at least 18 years old and have the legal capacity to place an order on the site.

2.2 Orders

Orders are processed within 24 hours, Monday to Friday. Orders made on Friday after 1 p.m. are only processed from Monday.

You have a legal right of withdrawal of 14 days, which means that you have a period of 14 days to cancel your order and notify us of your withdrawal in writing by sending us the standard form accessible here. However, the products must be returned in their original packaging, unopened and must not have been used in order to enter the conditions.

After agreement on our part, you have 14 days to return the item to us. Its refund will then be made within 14 days according to the method of payment used during its purchase. A payment in credit notes or vouchers can only be refunded in the form of a credit note or a voucher.

In the event of withdrawal, the delivery costs may be reimbursed on the basis of a standard cost. The price of a standard delivery to a pick-up point may be applied for the reimbursement of an express delivery.

2.3 Conditions for validating your order

If in doubt about the validity of your order, the Online company may contact you to verify your identity. It is authorized to request a copy of your identity card to confirm the information you have provided to us, in order to combat fraud and identity theft on the Internet. undertakes not to communicate your details and does not resell them to third-party sites.

3. Products

DUM presents, on its site, for all available products, a detailed description allowing the buyer to know before taking the final order the essential characteristics of the products he wishes to buy.

The buyer has the option at any time to send us an email if he deems it necessary to obtain any clarification whatsoever. The photos and illustrations are given for information only and are not contractual.

4. Price

The prices displayed on the site are indicated in euros, all Belgian taxes included (Belgian VAT and other applicable taxes), excluding postage.

This article does not apply to our pro customers outside of Belgium.

DUM reserves the right to modify its prices at any time and without notice. The sale price retained for the purchase of a product is that observed online at the time of registration of the order on the website.

In the event of a price error on our site : if the corrected price is lower than the price displayed on the site, we will apply the lowest price and send you your item. If the corrected price is higher than the price displayed on the site, we will notify you and proceed to cancel your order unless you choose to accept the order at the new price.

5. Availability

We can accept your orders within the limits of available stocks. We inform you of the availability of the articles sold on the site on the information page of each article.

If, despite our vigilance, the items are unavailable, we will notify you by e-mail or telephone as soon as possible.

In the event of unavailability, we undertake within 30 days from the validation of the order either to deliver the ordered product to you, or to offer you a similar product at a similar price, or to refund it to you. Delivery times are given as an indication and we will do our best to respect them as much as possible.

6. Method of Payment

Dum does everything possible to secure the terms of payment.

The payment of orders is made by credit card (Visa card or others), Paypal or by bank transfer.

This implies that no banking information concerning you passes through the DUM site. Payment by credit card is therefore perfectly secure. Your order will thus be registered and validated as soon as payment is accepted by the bank.

The banking information you provide, encrypted on your own computer, never circulates unencrypted on the Internet. No one can see them and therefore use them without your knowledge. In addition to being encrypted and unreadable, this information is not stored on our servers (which is why you are asked to provide it again for each of your purchases), which prevents any problems with possible fraudsters.

We reserve the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

7. Gift card

Dum offers you its gift card, its activation can be paid for by all the usual means of payment that we offer. Combinable with other gift cards, it can also be combined with other means of payment.

Its validity period is 12 months from the date of activation. That said, it cannot be taken back, refunded or exchanged.

Products purchased with the Dum gift card are subject to the same conditions as any other purchase paid for by a different means of payment.

8. Delivery

Delivery is made to the address specified by the customer when placing his order. It will be carried out by a carrier or a postal service.

Delivery is made once the order has been validated by the customer and payment made in full.

In case of refusal of payment (whatever the reason), the order will be automatically cancelled.

Delivery costs are the responsibility of the buyer, except promotion or special offer, and are displayed in the basket.

In the event of force majeure or exceptional events (natural disaster, epidemic, strikes, etc.) delaying or prohibiting the delivery of the goods, DUM is released from all liability.

By signing the delivery note, the customer accepts the products delivered as they are and therefore no claim relating to damage suffered during transport will be accepted. It is therefore imperative that the customer carry out all the checks of the order upon arrival of the equipment and to exercise, if necessary, all recourse against the carrier. If at the time of delivery, the original packaging is damaged, torn, open, you must then check the condition of the items.

If they have been damaged, you must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged). It is therefore under the customer’s responsibility upon receipt of the goods, that he must immediately and imperatively check their condition and their conformity with the contract.

All claims relating to a defect in the goods delivered, to an inaccuracy in the quantities or to an erroneous reference in relation to the order, must be formulated in writing, failing which the right to claim will cease to be acquired. Any return of goods requires the prior agreement of DUM.

In the event that a customer does not collect his package, made available by the carrier, within the time limits set, DUM reserves the right to charge processing fees of a fixed amount of 10 euros including tax in Brussels and more. depending on the destination. The transport costs in the event of a redelivery remain of course the responsibility of the customer. The customer has a period of 3 months to assert his intentions, after which the package will be deemed to belong to DUM without the customer being able to claim any reimbursement or compensation.

DUM also offers you delivery by relay point, this must be available, if it is not, your goods will automatically be made available in the relay point geographically closest to the relay point initially chosen.

The goods delivered will remain our property until they are dispatched when handed over to the carrier, once you have paid the price.

9. Returns

We agree to replace a product that is damaged or does not comply with your order, for all items sold on the site, with the exception of perishable and sensitive goods. Items unsealed after delivery or which cannot be reused for reasons of hygiene or health protection cannot be returned.

We inform you that you have a legal period of 14 days after receipt of your package by post or other to notify us of any item received broken and / or non-compliant. Items must not have been used.

After this period, no return or refund request can be accepted.

To return an item to us, please contact our customer service at:

Or by email: .

Our advisers will tell you the procedure to follow after acceptance of your return request. After agreement, we undertake to reimburse you within 30 days from the date of receipt of the product or proof of shipment.

10. Warranty

You benefit from the provisions of the legal guarantee against hidden defects. We decline all responsibility in the event that the article does not comply with the legislation of a country of delivery other than Belgium. Only your responsibility can be engaged.

However, we are committed to providing the care in use in the profession for the implementation of the service offered to the customer.

However, we cannot be held liable in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law rendered by the Belgian courts.

In the event of a shortage of stock with the supplier, our responsibility will not be engaged, as well as in the event of non-substantial differences between the photos presenting the articles on our site, texts and illustrations and the articles ordered.

We guarantee the application of these general conditions of sale.

We guarantee you our responsibility for any direct and foreseeable damage at the time of the use of the site or the conclusion of a contract made by DUM and you.

The limitation of liability referred to above is inapplicable in the event of theft or gross negligence on our part, in the event of bodily injury or liability for defective products, in the event of eviction and in the event of non-compliance (including due to hidden defects).

We are not liable for loss of profits, loss of data, loss of business or other unforeseeable consequential damage.

The goods delivered will remain our property until they are dispatched when handed over to the carrier, once You have paid the price.

11. Jurisdiction

These general conditions of sale are subject to Belgian law. In the event of a dispute, the customer and the seller have the possibility, before any legal action, to seek an amicable solution. In the absence of an amicable solution, the Commercial Court of Brussels has sole jurisdiction, regardless of the place of delivery and the method of payment used.

12. Protection of personal data

We attach great importance to your personal data. This is why we are committed to protecting your data with the new General Data Protection Regulation (GDPR) law which came into force on May 25, 2018.

Do not hesitate to contact us in case of questions: .

13. Legal information

Commercial name:

Ajmarn SPRL

232 rue de Brabant

1030 Brussels

Email: .


Website link:

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You must not use a false email address, impersonate any person or entity, or lie about the origin of content. We reserve the right, at our sole discretion, to remove or modify any content, in particular for technical reasons (insufficient storage capacity, virus, clarity of the web page) or legal reasons (libelous, misleading, racist , obscene or glorifying crimes against humanity). The reasons mentioned above are by way of example and should not be interpreted as being exhaustive.

By clicking on the “validate” button on the order form, the customer acknowledges having read and accepted the general conditions of sale and adheres to them irrevocably and without reservation. From this moment, the order is considered validated subject to the collection of the total price which must be paid when ordering as stated above. In the absence of payment, the order is considered null and void.